FAQ

HICAPS:

We offer health fund rebates on the spot with HICAPS electronic claiming system so all dental rebates will be deducted from your bill at the end of your visit. You must have a valid health fund card present on the day as HICAPS cannot be used over the phone (unlike credit cards).

PREFERRED PROVIDERS FOR:

All members of the following health funds are eligible for gap-free dental checkups, teeth cleaning, x-rays and other preventative services e.g. mouth guards. All other health insurance members will have out of pocket costs depending on the level of extras cover. Please refer to your health insurance for more information.

All accounts must be settled on the day of service unless otherwise stated by our staff. We accept payments via cash, EFTPOS, credit card (Visa or Mastercard), cheque, and bank transfer. We do not accept American Express.

Interest-free payment plans (6 or 12 months) can be arranged with our staff for treatment over $2000 and will be given on a case-to-case basis. Please speak with our staff regarding this. Terms and conditions apply.

SAME-DAY EMERGENCIES

We try our best to see all emergencies as soon as possible but sometimes it is just not possible as we respect all those who have pre-arranged appointments and honour those times. Please contact us direct via telephone and if possible we will do our best to arrange same-day appointments, even if it's during our usual lunch break!

WEEKEND EMERGENCIES

Plympton Dental Clinic is open on Saturdays from 9am - 1pm as part of our normal business hours. Please give as much notice as possible for appointments of Saturdays as they fill up quickly and we will try to accommodate as much as possible!

AFTER-HOURS EMERGENCY

We offer after-hour emergency appointments until 10pm on most nights at our sister clinic Queen Street Dental (www.queenstdental.com) in 11. Queen Street, Croydon SA 5008. For all after-hours appointments please call our emergency mobile number 0419 142 504. Call-out fees do apply so please see below for details.

FEES

No additional fees apply for all emergencies during normal business hours (including Saturday 9am-1pm). All after-hour appointments will have a call-out fee of $100 plus an after-hour fee of $60. If we are already on-site then the call-out fee may be waived. Please call us on our mobile 0419 142 504 for more information.

Saturday appointments are available from 9am - 1pm usually but are very popular hence pre-booking a time is very important. We will try our best to accommodate everyone and will extend our business hours if necessary. We do not charge any additional fees for these appointments. All fees will be the same as appointments on weekdays during business hours.

ENGLISH

All our staff are trained locally in Adelaide and are fluent in English as their primary language

CHINESE (MANDARIN/CANTONESE)

Dr. Han Deng was born in Beijing, China and speaks fluent Mandarin

Dr. Angeline Yee was born in Malaysia and can speak fluent Mandarin as well as Cantonese

VIETNAMESE

Dr. Hang Ngo was born in Vietnam and speaks fluent Vietnamese

BOSNIAN

Our hygienist/therapist Mirela has a Bosnian background with extensive experience working overseas and can speak fluently in Bosnian.